Introduction and Goals

Definition

Why People Behave Badly

Self Esteem

Poor Communication

Strategies for Improving Communication

Paraphrasing

Assertiveness

Workplace Boundaries

Difficult Types and Tips

• Bullies
•  Whiners
•  Snipers
•  Disengaged
•  Know It Alls
  •   Delusional
  •   True Experts
•  Placators
•  Overly Sensitive

Hot Buttons

Final Analysis

Assignment